Privacy Policy

To be consistent with Data Protection Laws, we are asking you to take a moment to review the key points of our Privacy Policy.


About us

We Nielsen Design Limited are registered in England (Company No. 3692269). Our office is located at Unit 27-30 Tradewinds, Hopper Way, Diss, IP22 4GT. We are listed on the Information Commissioners Register of Data Controllers under number: Z8245645.

What Information We Collect

If you purchase goods from us, communicate with us, or do business with us, this will result in us collecting personal data about you (for example, we collect the name, address, email and telephone number of business contacts).

We also collect information provided if you fill in a form, complete a survey, etc which may Include contact information that we decide to use for marketing purposes (please see Marketing and Website below). We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Third Party Sources

We also collect information provided if you fill in a form, complete a survey, etc which may Include contact information that we decide to use for marketing purposes (please see Marketing and Website below). We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Enter into, or perform, a contract with you.

Comply with a legal duty.

Remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this.

Marketing and Website

Nielsen Design Limited uses a third-party service to help maintain the Security and Performance of our website. To deliver this service IP addresses of visitors to our website are processed.

When you visit our website, we use cookies and other similar technologies to collect anonymous information so that we can improve your experience when you use our services.

This allows us to:

  • Remember your preferences
  • Let you navigate between pages efficiently
  • Improve the efficiency of our website

With your permission we will also collect information about you and other information you may choose to include in the products you enquire about or buy from us to:

  • Verify you as a user and carry out other essential security checks
  • Remember how far you are in the order you are completing

Data Retention

We remove most information provided to us by customers as soon as services are ceased, data will cycle out of long-term backups after 2 weeks. We store logs of outbound emails for up to 90 days after the email is sent for the purposes of handling complaints and compliance monitoring. Audio records are held for a period of 12 months for the purposes of handling complaints and staff training.

Your Rights

Under the Data Protection Act 1998, as an individual you can exercise your rights under the act in relation to the information we hold about you.

Changes to This Policy

We keep our Privacy Policy under regular review. This Policy was last updated in May 2021.